Etaile Limited — Website Privacy Notice

Last updated: 11 October 2026

1. Who we are

Etaile Limited (“we”, “us” or “our”) is a bookkeeping and accountancy practice registered in Guernsey (company number 78843). We are the data controller responsible for the personal information collected through our website and enquiry forms.

We are registered with the Office of the Data Protection Authority (ODPA) under registration number DPA11772 and comply with the Data Protection (Bailiwick of Guernsey) Law, 2017 and, where applicable, UK data protection legislation.

If you have any questions about how we handle your information, please contact:

Emilia Goubert
Email: millie@etaile.gg
Telephone: 01481 725777
Address: Etaile Limited, Flat 1, 4 St John Street, St Peter Port, Guernsey GY1 2PZ

2. What information we collect

When you contact us or complete an enquiry form, we may collect your name, business name, contact details, information about your business and the services you are interested in, together with any other information you choose to provide.

We may also collect basic technical information when you visit our website, such as your IP address, browser information and details of how you use our site.

Please do not submit sensitive financial documents, identity documents or other confidential information through our general enquiry form unless we have specifically asked you to do so.

3. How we use your information

We use your information to:

  • Respond to enquiries and requests for quotations.

  • Understand your business requirements and assess how we may be able to help.

  • Arrange initial consultations and, where appropriate, take steps towards providing our services.

  • Communicate with you about your enquiry.

  • Maintain the security and performance of our website and meet any applicable legal obligations.

We process your information where necessary to take steps at your request before entering into a contract, to pursue our legitimate business interests, or to comply with legal obligations, as applicable.

If you become a client, we will use your information to provide our bookkeeping, accounting, tax and other agreed services. This may involve additional information and processing explained in our full Privacy Notice.

4. Who we share your information with

We do not sell your personal information.

We may share it with trusted service providers who support our website, communications and business systems, including Springtide Group Limited, which administers our software and systems on our behalf.

We may also share information where required by law or where necessary to protect our legal rights. Where information is processed outside Guernsey or the UK, we use appropriate safeguards where required by applicable data protection law.

5. How long we keep your information

If your enquiry does not lead to an engagement, we generally retain your information for one year after our last contact, unless we need to keep it for longer to meet legal obligations or deal with a claim or complaint.

If you become a client, different retention periods apply to your client records, as explained in our full Privacy Notice.

6. Your rights

Depending on the circumstances, you may have the right to access your personal information, correct it, request its deletion, restrict or object to certain processing, or request a copy in a portable format.

Where we rely on your consent, you can withdraw it at any time. You can also ask us to stop sending you marketing communications.

To exercise your rights, please contact Emilia at millie@etaile.gg. You also have the right to complain to the Office of the Data Protection Authority (ODPA) in Guernsey or, where applicable, the UK Information Commissioner's Office (ICO).

7. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies, including Google Analytics, to understand how visitors use our website. Non-essential cookies are only used where the required consent has been obtained.

You can manage your preferences through our website's cookie settings.

8. Further information

This notice covers our website and initial enquiries. If you become a client, our full Privacy Notice explains in more detail how we handle personal information in connection with our professional services, including legal and regulatory checks, payroll, accounting records, AI tools, data sharing and retention.

Please read our Full Privacy Notice for further information.

We may update this notice from time to time, and the latest version will be available on our website.