Etaile Limited — Website Terms of Use

Version dated 11 October 2026

1. About these terms

1.1 These terms govern your use of etaile.gg and any page, form or portal reached through it ("our website"). Please read them before using our website. By using it, you accept them. If you do not accept them, please do not use our website.

1.2 Our website is run by Etaile Limited, a company registered in Guernsey with number 78843, whose registered office is Flat 1, 4 St John Street, St Peter Port, Guernsey GY1 2PZ ("we", "us", "our"). We are licensed by the Institute of Certified Bookkeepers, practice licence number [ICB licence number — pending], and registered with the Guernsey Financial Services Commission as a prescribed business, number [GFSC registration number — pending].

1.3 Our Privacy Notice explains how we use personal data collected through our website, including cookies. If you become a client, our Terms of Business and engagement letter govern our services to you. Where they conflict with these terms, they take priority.

2. Using our website

2.1 You may use our website for lawful purposes only. You must not:

- use it in any way that breaches any law or regulation, or is fraudulent;

- try to gain unauthorised access to our website, the server it runs on, or any connected system or database;

- introduce viruses, malware or other harmful material, or attack the website by denial of service or similar means;

- copy, scrape or harvest content or data from it by automated means without our written permission;

- use it to send unsolicited advertising or promotional material.

2.2 We may suspend or withdraw access to all or part of our website at any time, and may block anyone who breaches these terms.

3. Information on our website

3.1 Content on our website is general information only. It is not professional advice and does not take account of your circumstances. Please do not act on it without taking advice from us or another qualified adviser.

3.2 Tax rules, rates and deadlines change, and differ between Guernsey and the UK. We try to keep content up to date, but we do not promise that it is accurate, complete or current.

3.3 Prices or fee guides on our website are indicative. They are not an offer and are confirmed only in a written proposal or engagement letter.

4. Enquiry and quote forms

4.1 When you send us an enquiry or ask for a quote, you must give accurate information and only share other people's personal data where you are entitled to.

4.2 Sending a form does not make you our client and does not create a contract. A quote is not an offer. We only act for you once we have completed our anti-money laundering checks and you have accepted our engagement letter.

4.3 We use the information you send as described in our Privacy Notice.

5. Online sign-up and client portal

5.1 Our website may let you start onboarding with us and access our client portal. The portal is provided through third-party software, and your use of it is also subject to our Terms of Business and that provider's terms.

5.2 Starting onboarding online does not make you our client until we have completed our checks and confirmed in writing that we will act for you. We may decline to act without giving a reason.

5.3 If you have a portal account, you must:

- give us accurate information and keep it up to date;

- keep your log-in details confidential and not share your account;

- tell us straight away if you think someone else knows your log-in details or has used your account;

- tell us when anyone acting for you no longer needs access.

5.4 You are responsible for activity on your account unless it results from our failure to keep it secure. We may suspend or close an account if we reasonably believe it is being misused or these terms have been breached.

5.5 Documents you upload to the portal must be your own or ones you are entitled to share, and must not contain viruses or harmful code.

6. Cookies

6.1 Our website uses cookies and similar technologies. Some are strictly necessary for the site and portal to work. Others, such as analytics cookies, help us understand how visitors use the site.

6.2 We only set non-essential cookies if you agree to them through our cookie banner. You can change your choice at any time through the cookie settings link in the footer, or by adjusting your browser settings.

6.3 Our Privacy Notice lists the cookies we use, what they do and how long they last.

7. Intellectual property

7.1 We, or our licensors, own all intellectual property rights in our website and its content, including the Etaile name and logo.

7.2 You may view, print and download extracts of our website for your own use. You must not change them, use any illustration or graphic separately from its text, or use any part of our content for commercial purposes without our written permission.

8. Links

8.1 Our website may link to other websites, including those of Springtide Group companies and of authorities such as the Revenue Service and HMRC. We provide these links for information only. We do not control those sites and are not responsible for their content or for how they handle your data.

8.2 You may link to our home page in a way that is fair and lawful and does not damage our reputation. You must not suggest any association, approval or endorsement on our part that does not exist.

9. Availability and security

9.1 Our website is provided free of charge and "as is". We do not promise that it, or any content on it, will always be available or uninterrupted.

9.2 We take reasonable steps to keep our website secure, but we do not promise that it is free of bugs or viruses. You should use your own virus protection software.

10. Our liability

10.1 To the extent the law allows, we exclude all conditions, warranties and other terms that might otherwise apply to our website or its content.

10.2 We are not liable for any loss or damage arising from your use of, or inability to use, our website, or from relying on its content. This includes loss of profit, business, revenue, goodwill or data, and any indirect or consequential loss.

10.3 This clause does not limit our liability to clients under our Terms of Business and engagement letter, or any liability that cannot lawfully be limited, including for fraud.

11. The Springtide Group

11.1 We are an associated company of the Springtide Group: Springtide Group Limited holds an equity interest in our business. Other Group companies have their own websites, each governed by its own terms.

12. Changes to these terms

12.1 We may update these terms at any time by changing this page. Please check it from time to time. The version shown when you use our website applies.

13. Governing law

13.1 These terms, and any dispute arising from them or from your use of our website, are governed by the law of the Island of Guernsey. The Royal Court of Guernsey has exclusive jurisdiction.

13.2 If you are a consumer living in the United Kingdom, you keep any protection given to you by the mandatory laws of the part of the UK where you live, and you may also bring proceedings in its courts.

14. Contact us

14.1 Email millie@etaile.gg, write to Etaile Limited, Flat 1, 4 St John Street, St Peter Port, Guernsey GY1 2PZ, or call 01481 725777.